Shipping policy

Free continental U.S. shipping on retail orders of $85 .

Processing & Shipping Times

Our standard processing time is 3-5 business days + shipping. Within the US we ship via Priority Mail and First Class Mail unless faster service is requested.

* FREE SHIPPING ON RETAIL ORDERS OVER $75 TO CONTINENTAL U.S. ONLY. This does not include expedited shipping.*

International Shipping

International orders are shipped via USPS First Class International Mail. Unfortunately, tracking is not available on international orders, and the delivery date cannot be guaranteed due to unpredictable delays in customs or with your local postal service. The typical shipping time to most countries is around 3 weeks, but may be as long as 6 weeks. Insurance is not available and we cannot refund for lost, unclaimed, or undeliverable packages.

All international shipments will be marked as merchandise. Depending on your local laws, there may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control and The Imagination Spot is not responsible for any custom fees. If a package is returned to us with unpaid customs fees, the buyer will be given the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the package with the understanding that the intended receiver will be required to pay the customs fees for delivery to occur.

Shipping Delays

Please be sure to review and confirm your shipping address before checking out to prevent delays or misdeliveries. Though it is rare, if your package has been lost in transit due to a fault of the postal carrier, please contact us and we will try to contact the USPS and track your package.