FREQUENTLY ASKED QUESTIONS

 

Do you do personalized or custom artwork?

We are happy to personalize many of our products for you. We do take custom orders as well. Please check our Personalized and Custom section for more details.

What methods of payment do you accept?

We accept payment through PayPal® as well as Visa, MasterCard, American Express, and Discover.

Do you charge sales tax?

Due to the Indiana state laws, we only charge sales taxes to orders shipped to Indiana.

In what currency are your prices listed?

Our Prices are listed in USD Dollars. You can choose the currency of your location on the top of the website.

When will my order ship?

Non-personalized purchases will ship within 5 working days of the order. Allow 7-10 days to ship personalized orders after the design approval. Larger custom orders like wedding invitations may take longer depending on the printing method.

What are your shipping rates and policies?

Our shipping rates are based on the weight of your total purchase order and the shipping location. Shipping rates can be calculated after adding products in your shopping cart.

All orders are shipped through regular mail in the U.S. and take 5-7 days to be delivered. We can not guarantee the shipping time however. All U.S orders are shipped by USPS. Tracking number is available for most shipments.

If you need your shipment expedited, please contact us and based on the location we can give you an exact quote for shipping.

* FREE SHIPPING ON ORDERS OVER $75 TO U.S. ONLY. This does not include expedited shipping.

Do you ship internationally?

Yes, we do ship internationally. It is difficult to predict exact delivery times to the countries outside U.S.A due to customs regulations and delays in the individual countries. Shipments to United Kingdom and Europe on average take 10 to 15 business days.  Shipment to all other countries arrive on average within 15 to 21 business days. We can not guarantee the shipping time. Please contact us for tracking option.

We are not responsible for any custom fees or duties incurred on any shipments. These are in addition to, and not included in, the cost of shipping.

What is your return policy?

All our hand-printed items will always have minor differences in color and impression due to the process. If there is a noticeably smudged and damaged product, we will gladly send a replacement that correctly reflects your order. Please contact us with a photo of the problem and we will send you a replacement.

All other unused and unopened non-personalized returns are accepted within 10 days of the date of receipt and must be sent back in the original packaging and condition. Shipping costs are nonrefundable and all costs for return shipment are the responsibility of the customer. Used, opened, and/or final sale items cannot be returned.

Our custom designed products are printed at time of order, therefore we do not accept returns. However, if there is an error on our part, we will gladly send you a replacement.

IRON-ON PATCH INSTRUCTIONS -

*Embroidered patches work best on cotton or denim fabrics.

1. Wash the garment and make sure it is wrinkle free. Fabric softener should not be used.

2. Heat iron to the correct settings for your garment. Do not use steam. Empty all water.
3. Lay your garment on a hard, heat tolerant surface. A padded ironing board might not be hard enough. Try placing a cutting board above padding. Iron the area for about 10 seconds.
4. Place the patch on the heated area. Cover it with a washcloth or tea towel.
5. Iron the design for about 90 seconds. Apply pressure. Do not move iron side to side as this may cause design to shift. Heavier fabrics may require more time, and lighter fabrics may require less time.
6. Allow time to cool, then make sure entire surface area is applied to fabric. If all pieces did not adhere, reapply heat for an additional 20-30 seconds. Allow to cool.
7. Turn the garment inside out and iron again for about 30 seconds. Remove washcloth or tea towel and let the garment cool.
8. Enjoy your new patch.

If patch is not adhered properly, repeat from step 5. **Permanence of application guaranteed by sewing.

CARE INSTRUCTIONS:
Wait 48 hours before washing. Machine wash warm, cool rinse.
Do not use bleach. Air dry. Do not dry clean.

What is your privacy policy?

The information supplied to us will be kept confidential. We will absolutely never ever sell or share your information with third parties.

Disclaimer:

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither The Imagination Spot nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays, or color variations. You agree to allow The Imagination Spot to label the backside of note cards, stationery and invitations with our logo and website information.

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